At Detailory, we are committed to delivering your orders safely, promptly, and transparently. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.
By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time
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All orders are processed within 1–3 business days after successful payment confirmation.
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Orders are not shipped or delivered on Sundays or public holidays.
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In case of high order volumes, processing may take longer. Customers will be notified in such cases.
2. Shipping Locations
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We currently ship across India.
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International shipping is not available unless explicitly mentioned.
3. Shipping Charges
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Shipping charges (if applicable) are calculated and displayed at checkout.
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Any promotional free-shipping offers will be clearly communicated on the website.
4. Estimated Delivery Time
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Metro Cities: 3–5 business days
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Non-Metro / Remote Areas: 5–8 business days
Delivery timelines are estimates and may vary due to:
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Courier partner delays
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Weather conditions
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Government restrictions
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Unforeseen logistics issues
Detailory is not liable for delays caused by factors beyond our control.
5. Shipment Tracking
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Once your order is shipped, you will receive a tracking link via email or SMS.
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You can track your shipment using the provided tracking details until delivery.
6. Delivery Conditions
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Orders will be delivered to the address provided at checkout.
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Customers must ensure the address and contact details are accurate and complete.
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Detailory is not responsible for delivery failures due to incorrect or incomplete address information.
7. Failed or Delayed Delivery
Delivery may be delayed or fail due to:
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Customer unavailable at delivery location
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Incorrect address or contact details
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Refusal to accept the order
In such cases, re-shipping charges (if any) will be borne by the customer.
8. Damaged or Missing Packages
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If your order arrives damaged, tampered, or incomplete, contact us within 24 hours of delivery.
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Please share clear photos/videos of the package and product for verification.
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Claims raised after 24 hours may not be accepted.
