At Detailory, we value transparency and fairness. This Refund & Cancellation Policy outlines the terms under which orders can be cancelled, returned, or refunded.
By placing an order on our website, you agree to the terms mentioned below.
1. Order Cancellation
Before Dispatch
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Orders can be cancelled before they are shipped.
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To cancel, contact us immediately with your order ID.
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If cancelled in time, a full refund will be processed.
After Dispatch
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Once the order is shipped, cancellation is not allowed.
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You may refer to the return policy (if applicable) after delivery.
2. Returns & Refunds
We accept returns only under the following conditions:
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You received a damaged, defective, or incorrect product
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The issue is reported within 48 hours of delivery
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Product must be unused, unwashed, and in original packaging with tags intact
To initiate a return:
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Email or contact us with order ID, images/videos of the issue, and a brief description.
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Our team will verify the request before approval.
Important:
Returns due to personal preference, sizing issues, color variation, or change of mind are not eligible, unless explicitly stated otherwise on the product page.
3. Refund Process
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Once the return is approved and the product is received & inspected:
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Refunds are processed within 7–10 business days
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Refunds are issued to the original payment method
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Shipping charges (if any) are non-refundable, unless the return is due to our error.
4. Non-Refundable Items
The following items are not eligible for return or refund:
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Custom-made or personalized products
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Products marked as Final Sale / No Return
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Used, altered, or damaged products after delivery
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Items returned without original packaging or tags
5. Replacement Policy
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Replacements are offered only for damaged or defective items
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Subject to stock availability
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If a replacement is not available, a refund will be issued instead
6. Delayed or Failed Refunds
If you haven’t received your refund:
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Check with your bank or payment provider first
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If the issue persists, contact us with your order details
