At Detailory, we take pride in delivering premium-quality products. However, if something isn’t right, we’re here to help—within fair and clearly defined limits.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
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The product is damaged, defective, or incorrect
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The issue is reported within 48 hours of delivery
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The product is unused, unwashed, and in original condition
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All original tags, packaging, and invoice are intact
Requests raised after 48 hours will not be accepted.
2. Non-Returnable / Non-Exchangeable Items
The following items are not eligible for return or exchange:
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Customized, tailored, or made-to-order products
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Products altered after delivery
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Items purchased during sale or clearance (unless damaged or defective)
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Products showing signs of use, washing, or damage after delivery
We’re strict here to maintain hygiene, quality, and fairness.
3. Exchange Policy
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Exchanges are allowed only for size or product defects
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Subject to stock availability
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If the requested size/product is unavailable, a store credit may be issued (valid for a limited period)
Multiple exchanges on the same order are not permitted.
4. Return & Refund Policy
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Approved returns will be refunded only after quality inspection
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Refunds are processed to the original payment method
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Refund timelines:
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UPI / Wallets / Cards: 7–10 business days after approval
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Shipping charges (if any) are non-refundable
5. How to Raise a Return or Exchange Request
To initiate a request, contact us with:
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Order ID
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Clear photos or videos of the issue
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Brief description of the problem
Email: support@detailory.com
Requests without proper proof may be rejected.
6. Damaged or Incorrect Product Delivery
If you receive a damaged or incorrect item:
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Do not discard the packaging
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Share unboxing video/photos within 48 hours
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Claims without evidence will not be entertained
7. Cancellation Policy
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Orders can be cancelled only before dispatch
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Once shipped, cancellation is not allowed
